Introduction
Lakbay ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our web-based motor vehicle renting platform.
By using Lakbay, you agree to the terms described in this Privacy Policy. If you do not agree, please refrain from using our platform.
Information We Collect
a. Personal Information
- Full name, contact number, email address, and home address
- Valid identification documents (for verification purposes)
- Driver's license information (for renters)
b. Account and Transaction Information
- Login credentials (username and password)
- Rental history, booking details, and payment information
- Vehicle listing details (for verified owners)
c. Technical Information
- IP address, browser type, and operating system
- Usage data such as date and time of access
- Location data (if you enable GPS for vehicle tracking or navigation features)
How We Use Your Information
We use the collected information to:
- Create and manage user accounts
- Process bookings, payments, and vehicle transactions
- Verify renter and vehicle owner identities
- Ensure vehicle availability and status tracking
- Send updates, reminders, and notifications
- Improve platform performance and user experience
- Comply with legal obligations and prevent fraudulent activity
Data Protection and Security
Lakbay implements security measures to protect your data from unauthorized access, loss, or misuse. These include encryption, secure servers, and limited employee access to personal information.
While we strive to ensure data protection, no online platform is completely risk-free. Users are encouraged to safeguard their accounts with strong passwords and avoid sharing login credentials.
User Rights
You have the right to:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Withdraw consent for marketing or notifications
To exercise these rights, contact us using the details below.
Data Retention
We retain personal information only as long as necessary for operational, legal, or security purposes. Once data is no longer needed, it will be securely deleted from our systems.
Third-Party Links
Lakbay may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage users to read the privacy policies of external sites before providing personal data.
Updates to This Policy
Lakbay may update this Privacy Policy periodically to reflect system changes or legal requirements. Updated versions will be posted on our website with the revised date.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, contact us at:
privacy@lakbay.com
Address
Batangas State University - The NEU Lipa Campus
By using Lakbay, you acknowledge that you have read, understood, and agree to this Privacy Policy in its entirety. If you have any questions or concerns, please contact our support team.