Introduction
Welcome to Lakbay, a web-based motor vehicle renting platform that connects renters and vehicle owners in a secure, efficient, and convenient way. By accessing or using our platform, you agree to comply with these Terms and Services. Please read them carefully before using Lakbay.
Acceptance of Terms
By creating an account or using Lakbay's services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, you may not use the platform.
User Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use Lakbay. Verified renters are required to submit valid identification and complete verification before accessing full platform features.
Use of Services
For Renters
You can browse available vehicles, request rentals, and communicate with verified vehicle owners through Lakbay.
For Vehicle Owners
You can list vehicles, manage bookings, and communicate with renters through your verified account.
All transactions must be conducted only through the Lakbay platform.
Account Responsibilities
Users are responsible for maintaining the confidentiality of their accounts and passwords. Lakbay is not liable for any unauthorized activity that occurs under your account.
Booking and Payments
- Rental requests are automatically approved based on vehicle availability.
- Payments are processed securely through Lakbay's integrated payment gateway.
- Cancellations and refunds are subject to Lakbay's refund policy and applicable renter-owner agreements.
Vehicle Condition and Liability
Vehicle owners must ensure that their vehicles are safe and in good condition. Renters must return vehicles in the same condition received. Any damage, loss, or violation of traffic laws during the rental period is the renter's responsibility.
Prohibited Activities
Users are prohibited from:
- Using the platform for fraudulent or illegal activities.
- Misrepresenting vehicle or identity information.
- Circumventing Lakbay's system for private or unrecorded transactions.
Data Privacy
Lakbay values your privacy and ensures that all personal and transaction data are stored and processed in compliance with applicable data protection laws. Refer to our Privacy Policy for more details.
Service Modification and Termination
Lakbay reserves the right to modify, suspend, or terminate any part of the service at any time without prior notice, especially in cases of policy violations or misuse.
Limitation of Liability
Lakbay acts as a platform intermediary and is not responsible for disputes, damages, or losses arising from user-to-user transactions. Users agree to resolve issues directly with the concerned party.
Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the appropriate courts of Batangas City.
Contact Us
For questions or concerns regarding these Terms, contact us at:
support@lakbay.com
Address
Batangas State University - The NEU Lipa Campus
By using Lakbay, you acknowledge that you have read, understood, and agree to these Terms and Services in their entirety. If you have any questions or concerns, please contact our support team.